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Terms & Conditions/FAQs

Terms & Conditions

How long is the processing time for an order?

  • Please allow up to 14 days for orders to be processed, this does not factor in shipping times. 
  • If you are needing your order in a rush, please add the rush order item to your cart. This will add a $10 charge to your cart and pop your order to the top of my list. 
  • Please keep in mind, Aromas By Rhi only has one staff member, which is me. I do my best to get your orders out as quick as possible, please be patient or send me an email if you have any queries about your order. 

Are your Products Handmade in Australia?
Yes! Our products are Handmade in Melbourne, Australia.

Can I have my candle refilled?

Ofcourse! Reusing your candle jar is so good for the environment. Although I can only refill jars that have originally come from me, as I have done numerous amounts of testing and can ensure that the jars are from credited candle suppliers. Simply get in touch with me and I can organise refilling your jars. 

Sales/Discounts 

Discount codes/automatic sales are intended for one use per person only.

Refunds/exchanges & returns

We do not accept refunds/returns for change of mind. We can't accept returns/exchanges for personalised products for obvious reasons. 

No cancellation policy. If an order is to be cancelled no reimbursement will be made. 
If an item received is damaged or faulty we will replace or refund once we have investigated the issue and seen proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us.

If an item is required to be sent back to us, we will reimburse your cost in getting the product posted to us upon receipt of the order.
If you are unhappy with a product or your order for any reason to we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order isn’t faulty or incorrect.

Can you hold orders? 

If you have ordered from me and have selected pick up you have 14 business days to collect this item. If it is not collected within this time frame the order will be archived and you will not receive a refund. We do not have the room/time to store orders. 

Product Care

Can my personalised items be put in the dishwasher?

It is recommended that all personalised glassware is to be hand washed. If you do put your personalised glassware in the dishwasher, there is a high chance that the vinyl will be ruined or come off, which Aromas By Rhi cannot be held responsible for. 

How do I use my car diffuser?
1. Twist and remove the wooden bottle lid.
2. Carefully remove the clear plastic stopper from the top of the bottle.
3. Tip the bottle upside down for 1-2 seconds so that the fragrance absorbs into the wooden lid. Do not over saturate timber with fragrance.
4. Replace the plastic stopper.
5. Hang in your car or around the home
6. To refresh fragrance, repeat the above steps

Care should be taken to avoid liquid contact with surfaces. If spillage or contact occurs wipe away immediately. We are not responsible for leakage. Do not hang from rear vision mirrors - only hand from steering wheel controls.

By purchasing this product you are agreeing to the above risks involved and agree that Aromas By Rhi will not be held accountable for improper usage or leakages once this product has been removed from its packaging.

How should I store my soy candles?

Soy candles are best stored in a cool dry place. Soy candles can begin to soften if stored in an area that gets over 25 degrees. It is best to place your candle out of direct sunlight (this can discolour the candle).

Candles are a beautiful way of decorating your home and they deserve the best care possible. Leaving a candle unattended can cause damage to the area where they are and always keep out of reach of children and pets. Always position candles on a flat and heat resistance surface.

How long can I burn my candle for?

Depending on the size of the candle, the total burn time can vary. It is recommend that you do not burn your candle for longer than three hours. 

What is a 'first burn' of my candle?

A 'first burn' is when you first light your candle and burn it for a number of hours, until a full melt pool has been reached on the top of the candle. A 'first burn' is super important, this avoids the candle tunnelling and ensures that you get the longest possible life of your candle. Once a full melt pool is reached, it is okay to extinguish your candle. 

What happens when my soy wax candle has bubbles?

This is totally normal, bubbles are natural in soy wax candles. Seeing bubbles in your candle does not mean that the candle is faulty in any way and they do not affect the burn time of your candle. 

Should I burn my candle all the way to the bottom of the jar?

While burning your soy candle, the ceramic or glass jar becomes very hot. If this continues all the way to the bottom of the jar, it may break. To prevent any safety issues, burn your soy candles to about 1cm from the bottom of the jar and remember to use a candle plate or a similar heat resistant surface to place your soy candles on.

Should I trim my wick and how often? 

Yes, please make sure you trim your wick. If you do not trim your wick, the candle can burn unevenly and can cause smoke and a very high flame. You should trim your wick after every burn (once the wax has hardened and the wick is cool). Do not trim the wick too much as a short wick will create smoke and uneven burning. Approximately 6-10mm should prevent mushrooming. 

What if I don't have a wick trimmer?

That's totally fine, if you do not have a wick trimmer you can use paper towel or a tissue once the candle has reset and the wick is cool. Simply grab some of the wick and pull gently, this will reset the wick back to the appropriate size.  

How long should I wait before I can relight my soy candles?
Allow your candle to cool down before you relight it. This allows the wax pool to solidify and keep an even burn throughout the life of the soy candle.

How to wash your container once the whole candle has melted? 

Soy wax is water soluble so you can wash our soy candle jars with hot soapy water. However, never pour your wax in the drains (the wax will solidify and clog your sink).

Why is my soy candle smoking?
Smoking may happen when the soy candle is in a draft or if the wick has gotten too long. Always keep the candle away from drafts and make sure you trim the candle wick regularly to a length between 6-10mm.